Questions & answers

By5 Ltd is not currently VAT registered, so VAT is not currently charged. The prices shown are the amounts you pay.

3 quotes per calendar month, free. The allowance resets at the start of each calendar month, and it is not time-limited.

We do not ask for payment card details for the free allowance. If 3 quotes a month is enough for your business, you never need to pay for QUOTES.

If you want to send more than 3 quotes in a month, you can choose to upgrade to unlimited QUOTES for £12 per month. The upgrade starts only when you choose it.

Once started, £12 is taken in advance at the start of each monthly service period and renews automatically each month until you cancel.

Use the Cancel subscription button in Account Settings. You do not need to contact us.

Cancellation takes effect at the end of the monthly period you have already paid for. You keep unlimited QUOTES until that period ends, no further payments are taken, and your account then returns to the free 3 quotes per calendar month.

Payments already collected are normally non-refundable, including where you cancel partway through a paid billing period. Duplicate or erroneous charges will be reviewed and refunded where appropriate.

If a monthly payment fails, By5 will retry it automatically several times over a period of up to two weeks. You will be emailed when a payment fails so you can update your card.

If the payment still cannot be collected by the end of that period, your unlimited QUOTES subscription ends and your account returns to the free 3 quotes per calendar month. You keep access to billing, cancellation and data-export functions throughout, and your quote history is retained.

Your subscription is not restarted automatically once it has ended. You can upgrade again at any time from Account Settings.

Package features are subject to the fair-use provisions in the Commercial Licence & Platform Terms. Additional services, increased usage or out-of-scope work may carry additional charges and are agreed separately in writing.

Normal platform access ends when you close your account. You can request an operator-assisted return of your data during the following 30 days by contacting support.

Subject to narrow legal, tax, security, fraud-prevention, audit or dispute-resolution holds, active application copies of your data are deleted or anonymised by day 60 after normal access ends, and backup copies expire through the normal backup cycle within 90 days. By5 does not use identifiable or pseudonymised customer-controlled data to train shared AI models.

Email hello@by5.ai for product, billing, account and data questions, or use the Support & Contact page for full details including service-provider information.

QUOTES is free for 3 quotes a calendar month and does not ask for payment card details. If you want to send more, unlimited QUOTES is an optional £12 per month upgrade that you can cancel at any time. By5 Ltd is not currently VAT registered, so VAT is not currently charged.

The free allowance resets at the start of each calendar month and is not time-limited. If 3 quotes a month is enough for your business, you never need to pay for QUOTES. To send more in the same month you can choose the £12 per month unlimited upgrade.

Yes. QUOTES is built for on-site estimation from a phone, including photo and video-assisted estimating, narration transcription, labour calculated by the hour or the day, and material quantities with costs and markups.

The customer gets a link to their own quote portal where they can read the quote, accept it, or ask for changes. Quote status moves through draft, sent, accepted and declined, and follow-up reminders can be tracked so a quote does not go cold.

JOBS is £49 per month per admin user and includes QUOTES. Worker seats are £15 per month each. By5 Ltd is not currently VAT registered, so VAT is not currently charged.

Yes. Invoices are raised in JOBS from completed work, including deposit and final invoices. You can track what is outstanding or paid, send payment reminders, take Stripe deposit payments where configured, and show bank-transfer details.

Yes. JOBS carries a calendar with visit scheduling, tentative holds while a date is being agreed, and worker assignments, so the office and the people in the field are working from the same plan.

Job cards with the work details, site notes and job photos, checklists and task tracking, and progress updates — so a job can be handed from the office to the field without a separate phone call.

COIN is £69 per month per user with JOBS included. Invoices are raised in JOBS and COIN syncs them to Xero or QuickBooks. VAT is not currently charged.

COIN connects to Xero or QuickBooks.

No. Invoices are raised in JOBS. COIN's job is to sync those invoices, along with customers and quotes, into your accounting software so the books stay in step with the work and nothing is re-keyed by hand.

COMMUNICATIONS is £222 per month per user with a one-off £2,500 onboarding fee. The setup is assisted and the scope is agreed with you in writing. By5 Ltd is not currently VAT registered, so VAT is not currently charged.

Email, SMS and WhatsApp, plus supported social enquiries. Social platforms include Meta (WhatsApp, Facebook and Instagram), LinkedIn and TikTok.

No. Replies are drafted for you and messages are approved before sending. Automated follow-up sequences run only where you have configured them.

No. COMMUNICATIONS can run on its own, which is why its price is quoted separately rather than as an add-on.